Policies

PAYMENTS  

  •  All forms of payment accepted EXCEPT E-checks,money orders. 
  • Cash sales in person only
  • Full Payment for custom orders must be completed before crafting will begin. 
  • All custom order listings that are not paid for after 72 hours will be cancelled
  • NO C.O.D. (cash on delivery)

 

SHIPPING 

 Orders are shipped 6 days a week (Monday through Saturday)

  • Standard USPS First class shipping Orders are shipped within 1-3 business days
  • All Orders placed with Priority or Express shipping will be shipped within 24 hours. You need it fast , so I ship it fast! I decrease my processing time to 24 hours on all Priority and Express orders.
  • All orders include tracking information
  • Combine items with no extra shipping charge
  • Need your order faster? Priority & Express 1-2 or 3 day shipping is always available for your convenience.
  • All orders placed with Express or Priority shipping will be shipped within 24 hours. 
Custom orders will ship within the time frame the Customer and I agree upon. This is a case by case basis and every order differs in supplies,labor and when the customer needs a delivery.


INTERNATIONAL ORDER INFORMATION

 

  • International orders are shipped via USPS First class International 
  • All orders come with a USPS tracking number
  • International orders can take up to 4-8 weeks for delivery. Sometimes longer during the holiday months

99% of our International orders are delivered within 2 weeks, however some circumstances like customs processing and holidays can delay the shipment.
If you have any questions or concerns about your order PLEASE contact me right away.
I always strive for great customer service and want to help ease your concerns. Problems such as these can solved by good communication between us both. 

  • Wanderlust Hearts is NOT responsible for the taxes or fees (v.a.t) for your country. Any taxes and or fees incurred through Customs are the Customer responsibility. 

 

RETURNS

 We want to make sure you are 100% happy with your purchase!
In the rare instance a customer is not satisfied with their purchase we ask that
New/Unworn products be shipped within 14 business days back to:
Wanderlust Hearts Shop
8140 maple road
Clay, N.Y. 13041

Once the return is received a refund will be issued within 7 business days - Excluding shipping costs.
Please return items in the same packaging. If this is not possible please at least ship the returned items in bubble wrap or protective material for safe delivery back to me. Please contact me if you have any questions.

  • No Returns on Earrings or Hair accessories. This is for Sanitary reasons and I hope you understand my policy on this. 
  •  We will NOT accept returns on any liquid filled vial jewelry/accessories that have been tampered with. It states clearly in our listings that they are NOT to be pried open. Wanderlust Hearts' is NOT responsible for damages or injury that misuse of our product may cause. 


EXCHANGES

  • Accidental size choices happen and I want to make your exchange as easy as possible for you. Please contact me and we can get started on getting the correct size out to you. 
  • Many of my items are one of a kind , because of this these items can be returned for a custom order OR another item from my shop with the same value of the original purchase.
  • Shipping for returned/exchanged items are to be paid by for by the customer.

Thank you :)